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Right to Cancel

Any customer has the right to revoke his / her contractual statement within two weeks, without stating reasons, within two weeks of receipt of the goods in writing (e.g. letter, fax, e-mail) or by returning the goods. The period begins after the receipt of this instruction in written form, but not before the goods did reach the acceptor (with repeat deliveries of the same goods, but not before receipt of the first partial delivery). To insure the revocation period it will do the posting of the cancellation of the goods. The cancellation is to send to:

Rank & Büttig Handels- und Verwaltungs GmbH, Münzgasse 10, 01067 Dresden, Germany

The cancellation is also possible per e-mail please use the contact form on our home page in the online shop.

Cancellation consequences

In case of a cancellation both sides have to give back received benefits! If you’r not able to send the whole benefits / goods back or send them back just half or in bad order you have to make a valued replacement. This is not necessary by goods if the deterioration of them is solely to be caused by not checking them like it is possible in a store / shop. It is possible to avoid a deterioration after you received the goods if use them carefully! Packet transportable goods have to be returned to our risk. You have to pay for the packet if the goods are the same you ordered and the price is less than 40,00 Euro. The customer must comply with the duty to refund payments within 10 days of dispatch of the notice of withdrawal. The period starts with the posting of the withdrawal, for us with the receipt of the withdrawal.


* incl. tax, plus shipping